Effective Date: 25th March, 2026
1. About Us
Smooth Fly is an online booking platform that connects customers with independent airport parking service
providers.
We act as a booking agent only. We do not own, operate, or manage the car parks listed on our website
unless explicitly stated.
2. Our Role
When you make a booking through Smooth Fly:
- You are entering into a contract with the parking service provider, not Smooth Fly
- Smooth Fly facilitates the booking and payment process on behalf of the provider
- The provider is responsible for delivering the service
3. Booking Confirmation
- All bookings are subject to availability
- Once payment is successfully completed, you will receive a booking confirmation email
- It is your responsibility to check all booking details carefully
- If you do not receive confirmation, you must contact us immediately.
4. Prices and Payments
- Prices are displayed at the time of booking and include the parking service only unless stated
otherwise
- Additional charges (such as airport drop-off fees) may apply and are payable by the customer
directly
- Payment is taken at the time of booking via our secure payment provider
- Your bank statement may show a payment reference different from “Smooth Fly” depending on the payment
processor used.
5. Cancellations and Amendments
- Flexible bookings (if applicable): Can be amended or cancelled in line with the specific product
terms shown at booking
- Non-refundable bookings: Cannot be cancelled or refunded once confirmed
- All cancellation and amendment requests must be made via our support channels.
6. Arrival and Collection
- Customers must follow the instructions provided in their booking confirmation
- Arrival times must be adhered to, and delays may result in additional charges
- Failure to follow instructions may result in refusal of service without refund
7. Vehicle Condition and Liability
- Customers must ensure their vehicle is in a roadworthy condition
- Any existing damage should be recorded prior to handover
- The parking provider is responsible for the vehicle while in their care, subject to their terms and
conditions.
- Smooth Fly does not accept liability for:
- Loss or damage to vehicles
- Mechanical or electrical faults
- Damage caused by third parties, weather, or events outside reasonable control
8. Keys and Vehicle Movement
- Some services require keys to be left with the provider
- Vehicles may be moved between secure locations for operational purposes
- This is part of standard parking operations.
9. Complaints and Claims
- Any issues must be reported to the parking provider immediately upon vehicle collection
- Claims submitted after leaving the site may not be accepted
- Smooth Fly will assist in facilitating communication but is not responsible for claim outcomes.
10. Refunds
- Refunds are subject to:
- The cancellation terms of your booking
- The provider’s terms and conditions
- Processing times may vary depending on the payment method used.
11. Third-Party Providers
All services are provided by independent third-party operators.
Smooth Fly:
- Does not control how services are delivered
- Relies on information provided by suppliers
- We take reasonable steps to ensure accuracy but cannot guarantee all details.
12. Limitation of Liability
To the fullest extent permitted by law:
- Smooth Fly’s liability is limited to the amount paid for the booking
- We are not liable for indirect or consequential losses
13. Force Majeure
We are not responsible for delays or failures caused by events outside our control, including:
- Weather conditions
- Airport disruptions
- Strikes or operational issues
14. Customer Responsibilities
Customers must:
- Provide accurate booking details
- Follow all instructions
- Allow sufficient travel time
Failure to do so may impact service delivery.
15. Data Protection
We process personal data in accordance with our Privacy Policy.
Your information may be shared with the service provider to fulfil your booking.
16. Governing Law
These terms are governed by the laws of England and Wales.
